KNOWLEDGE AREAS:

• Strategic Account Management
• Research & Analysis
• Writing and Insight Generation
• Relationship Building
• Stakeholder Mapping and Engagement
• Reputation Management

ACCOUNTABILITY:

Reports to: Account Director or Practice Head
Supervises: Account Managers, Associate Account Managers, and Associates

KEY DUTIES & RESPONSIBILITIES:

Client Leadership & Strategic Guidance

• Lead and oversee the management of assigned client accounts, ensuring satisfaction through high-quality service delivery.
• Serve as the primary point of contact for senior client stakeholders, building strong, trustbased relationships.
• Provide strategic guidance on complex public policy, advocacy, and reputational matters, including political economy analysis, scenario planning, stakeholder mapping, and engagement strategies.

Policy & Reputation Management

• Monitor, analyse, and interpret draft legislation, regulations, and policy papers at both national and county levels.
• Proactively identify policy and regulatory risks or opportunities, advising clients on effective engagement.
• Develop and implement strategies to manage and protect client reputations, including crisis communication planning and proactive perception management.

Stakeholder Engagement & Advocacy

• Build and maintain strong relationships with policymakers, regulators, industry leaders, and media representatives.
• Represent the company and its clients in high-level forums, hearings, regulatory meetings, and stakeholder events.
• Oversee the creation of position papers, policy briefs, advocacy materials, and stakeholder engagement plans.

Business Development

• Identify new opportunities within existing accounts and potential new clients.
• Lead proposal development and deliver persuasive presentations to win new business.
• Provide innovative, commercially viable solutions to client challenges.
• Required to provide an individual business pipeline for team review and pursue
• Ensure existing revenue targets are maintained and exceeded

Mentorship & Team Development

• Supervise and mentor Account Managers, Associates, and interns, ensuring professional growth and capability development.
• Foster a collaborative, inclusive, and high-performance team culture.
• Provide regular feedback and coaching, leading by example in professionalism and client service.

Insight & Knowledge Sharing

• Oversee contributions to the Weekly Vellum and other thought-leadership content.
• Share policy insights and best practices across the team to enhance collective expertise.

Minimum Requirements:

• Bachelor’s degree in Public Policy, Law, Economics, Political Science, Communications, or related fields (Master’s degree preferred).
• 5–7 years’ experience in public policy, government relations, advocacy, or reputation management, with at least 2 years in a supervisory or senior account role.
• Proven track record in client leadership, strategic policy advisory, and stakeholder engagement.
• Experience in regulated industries (e.g., ICT, finance, energy, manufacturing) is an advantage.
• Strong background in reputation management and public affairs.

REQUIRED ATTRIBUTES:

• Strong leadership, communication, and interpersonal skills.
• Exceptional research, analytical, and problem-solving capabilities.
• Strategic and creative thinker with the ability to anticipate trends and develop proactive solutions.
• Excellent written and verbal communication skills with strong presentation abilities.
• High integrity, professionalism, and resilience under pressure.

KEY PERFORMANCE INDICATORS (KPIs):

• Client satisfaction and retention.
• Quality and timeliness of deliverables.
• Growth in client accounts and revenue.
• Team performance and capability development.
• Contribution to policy insights and thought leadership.

Kindly submit your application to hr@oxygene.africa no later than February 17^th, 2026.